HetroFlex Privacy Policy

Effective Date: 20-12-2024

Company Name: Hetroflex

Website: https://www.hetroflex.com/https://hetroflex.com

Contact Information:

  • Email: sales@hetroflex

At Hetroflex, we respect your privacy and are committed to safeguarding your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, interact with our services, or engage with us via advertising platforms like Google Ads. We comply with all relevant data protection laws, including the General Data Protection Regulation (GDPR) in the European Union, the California Consumer Privacy Act (CCPA) in the United States, and other applicable laws.

1. Information We Collect

We may collect the following categories of personal data:

  • Personal Identification Information:

    • Name, email address, company name, phone number, postal address, and billing information.

  • Transactional Data:

    • Order details (e.g., items purchased, order number), payment information, and purchase history.

  • Website Usage Data:

    • IP address, device information, browser type, pages visited, and other activities on our website.

  • Communication Data:

    • Correspondence, including emails, inquiries, feedback, and support requests.

  • Marketing Data:

    • Preferences regarding receiving communications about our products, services, and promotions.

 

2. How We Use Your Information

We use the personal data we collect for the following purposes:

  • Order Processing:

    • To process and fulfill your orders, including managing payments, shipping, and customer support.

  • Customer Support and Communication:

    • To respond to inquiries, resolve issues, and provide customer service.

  • Marketing and Promotions:

    • To send you promotional content, product updates, newsletters, and other communications if you have opted-in.

  • Website Improvement:

    • To analyze website traffic, optimize user experience, and improve the functionality and content of our website.

  • Legal Compliance:

    • To comply with our legal obligations, resolve disputes, and enforce our agreements.

 

3. Legal Basis for Processing Your Data (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), we rely on the following legal bases to process your personal data:

  • Consent:

    • Where you have provided explicit consent, such as subscribing to our newsletter or requesting marketing communications.

  • Contractual Necessity:

    • To perform our contractual obligations, such as processing and fulfilling your orders.

  • Legitimate Interests:

    • To improve our website, marketing strategies, and services, as well as to prevent fraud and enhance security.

  • Legal Obligations:

    • To comply with applicable laws and regulations.

 

4. Data Protection and Security

We employ advanced security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, and access control protocols. However, while we strive to protect your data, no security system is completely invulnerable. Therefore, we cannot guarantee the absolute security of your data.

 

5. Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your information with trusted third-party service providers and partners who assist us in delivering our services. These partners include:

  • Payment Processors:

    • To process payments and manage transactions.

  • Shipping Providers:

    • To fulfill and ship your orders.

  • Marketing and Advertising Platforms:

    • Such as Google Ads, to send you targeted advertisements based on your interests.

  • Business Partners:

    • For business purposes such as research, analysis, and sales reporting.

All third-party service providers are required to adhere to strict data protection standards and are prohibited from using your data for any purposes other than to assist us in providing our services.

 

6. International Data Transfers

As Hetroflex operates globally, your personal data may be transferred, stored, and processed in countries outside your country of residence, including countries that may not have data protection laws as comprehensive as those in your jurisdiction. For example, if you are located in the European Union, your data may be transferred to countries like the United States. When transferring data, we ensure that appropriate safeguards are in place to protect your privacy.

 

7. Your Data Protection Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Right of Access:

    • You can request access to the personal data we hold about you.

  • Right to Rectification:

    • You can request corrections to any inaccurate or incomplete personal data.

  • Right to Erasure:

    • You can request that we delete your personal data under certain conditions.

  • Right to Object:

    • You can object to the processing of your personal data, especially for marketing purposes.

  • Right to Data Portability:

    • You can request a copy of your personal data in a structured, machine-readable format for transfer to another service.

  • Right to Withdraw Consent:

    • If we are processing your data based on consent, you can withdraw that consent at any time.

To exercise these rights, please contact us at [Insert Contact Email/Phone].

 

8. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your user experience and to gather data on website performance. Cookies help us to:

  • Personalize content and advertisements.

  • Provide social media features.

  • Analyze website traffic and performance.

You can control cookies through your browser settings, but disabling cookies may impact your experience on our website.

 

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of these third-party sites before providing any personal information.

 

10. Retention of Data

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.

 

11. Updates to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any updates will be posted on this page with a revised "Effective Date". We encourage you to review this policy regularly to stay informed about how we are protecting your personal data.

 

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us:

Hetroflex
NO.32 Songwentou Rd,
Jiangyin City,
Jiangsu Province
214422, China.
Email: sales@hetroflex.com
Phone: +86 13771580568